RETURNS, EXCHANGES, AND MORE

We’re confident that you’ll love your rzxtl.com purchase; however, you may return your items for any reason within 30 days of the date of delivery and we’ll be happy to arrange an exchange or a refund. Contact the SALE@rzxtl.com and we’ll be happy to promptly respond with a resolution. Please be sure to read through our full policy listed below before making your purchase or to answer any questions before contacting support team.

What you can Return.

We accept returns on items in new condition* with the original packaging and materials, including gift boxes and/or certificates of authenticity.

Any item that has been in the customer’s possession for less than 30 days from the date the item was delivered.

What you cannot Return

Unfortunately, we are unable to accept certain items for return.

These include:

• Items which are no longer in new condition.
• Items which lack their original packaging, including gift boxes and certificates of authenticity.
• Items which have been customized or altered to meet customer specifications, like resizing or engraving.
• Items which have been in the customer’s possession for more than 30 days from the date the item was delivered.

How to Return an Item

1. Contact the SALE@rzxtl.com to obtain return shipping instructions and a Return Merchandise Authorization number (RMA).
2. Complete the Customer Return Form to include with your return shipment.
3. Using the existing packing materials or your own, prepare your item(s) for return along with their original packaging, gift boxes, and/or certificates of authenticity.
4. Be sure to include a copy of your Customer Return Form inside the package and write your RMA number on the outside of the package.